WEBSITE NOTICE
Absolute Dental is providing notice about an event that may have impacted some of the sensitive personal information under its purview. This notice provides details about the event, measures we have taken in response, and additional steps that potentially impacted individuals can take to help protect their sensitive personal information, if they feel it is necessary to do so.
What Happened?
On February 26, 2025, we became aware of a potential issue involving Absolute Dental’s information systems. We immediately took steps to secure our systems and investigate the extent of this activity. We also retained third-party forensic investigators to assist in our investigation of the event. With their help, we determined that an unauthorized party accessed some of our systems between February 19, 2025 and March 5, 2025. Based on their investigation, the unauthorized access appears to have originated from the inadvertent execution of a malicious version of a legitimate software tool, which occurred through an account associated with Absolute Dental’s third-party managed services provider.
What Information Was Involved?
As part of our investigation, we assessed what sensitive personal information may have been impacted in connection with the event. We concluded this assessment on July 28, 2025 and determined that the sensitive personal information of certain individuals may have been affected. Such sensitive personal information may include name, contact information, date of birth, Social Security number, driver’s license or state-issued ID information, passport or other governmental ID information, and health information, which may include health history, treatment and diagnosis information, explanation of benefits, health insurance information, and/or MRN number or patient identification number. A small number of individuals may have had their financial account and/or payment card information impacted by the event.
What We Are Doing.
In response to the event, we contacted and worked with law enforcement and regulators. Following the event, to prevent something similar from occurring, we also implemented additional safeguards and technical security measures to further protect and monitor our systems. In addition, out of an abundance of caution, we have secured the services of Kroll to provide two years of identity monitoring services at no cost to potentially impacted individuals.
What You Can Do.
While Absolute Dental is not aware of any misuse of the sensitive personal information at issue, we encourage potentially impacted individuals, as a best practice, to remain vigilant to the possibility of fraud by reviewing relevant account statements and monitoring free credit reports for any unauthorized activity and reporting any such activity.
For More Information.
We understand that there may be questions about this event that are not addressed in this letter. For additional information, please call (866) 559-3472, Monday through Friday, from 8:00 a.m. to 5:30 p.m. Central Time, excluding major U.S. holidays.