Safety Is Our Priority at Absolute Dental
The recent COVID-19 pandemic has presented new challenges for all of us in our daily lives. At Absolute Dental, we have always prioritized our patients’ dental health above all, and that has not changed. However, we are equally dedicated to making sure our offices provide a safe and clean environment for our patients.
What We’re Doing to Ensure Your Safety
During your procedure at Absolute Dental, you can feel confident and secure that we’ve taken all the recommended steps to keep you and your loved ones safe during this time. Here’s how we plan to do just that:
1. Dental Care Providers Must Wear Personal Protective Equipment (PPE)
Enhanced PPE and safety procedures and protocols will be strictly followed to reflect
the latest recommendations from the CDC, OSHA and ADA in all areas of our practices. This includes:
- Face masks
- Face shields and/or goggles
- Lab coats (dentists and dental assistants in operatory rooms)
- Sneeze guards installed at the front desk
2. Sterilization Procedures Every 30 Minutes
At every Absolute Dental location, meticulous sterilization practices will be done every 30 minutes with no exceptions. All surfaces and common areas will be wiped down with a high-grade disinfectant, including:
- Patient chairs
- Pens and any other writing instruments
- Computers and computer accessories
- Other areas where staff and patients are exposed
3. Comprehensive Safety Training of the Absolute Dental Team
The entire Absolute Dental staff has received comprehensive reopening protocols that will be strictly enforced at all locations and levels of operation. Our goal is to provide our team with the best practices and resources to keep the environment as safe as possible for our patients, as well as staff.
What To Expect When Visiting a Practice
With Absolute Dental reopening, you may be wondering how your visit to the dentist might be different. There will be some changes you can expect when visiting a practice, which all contribute to a safer environment for you. Here’s what your experience will look like with our new safety protocols in effect.
1. Your Arrival at Absolute Dental
- The chairs available in the waiting room have been adjusted to allow a minimum of 6 feet of separation.
- All magazines and children’s toys have been removed from the waiting room.
- Only patients may enter the practice. We ask that anybody accompanying you wait outside while you are treated.
- Immediately upon entry, you will be asked to use hand sanitizer before checking in (hand sanitizer pumps are disinfected after every use).
- The front desk staff will quickly take your temperature using a non-contact infrared thermometer. If it shows 100 degrees or higher, you will kindly be asked to reschedule.
- Reception will go over a COVID-19 medical questionnaire to determine if you are eligible to be seen.
- If needed, you will be provided with any paperwork and consent forms to complete in your car. If you did not arrive by car, you may wait in one of the available chairs.
- Patients waiting in their cars will be called in and taken directly to the dental exam room.
- Social distancing markers will be installed in the lobby along with one-way arrows in applicable practices.
New patient paperwork will be emailed to patients to complete prior to the appointment. This limits interaction and keeps the exchange of paperwork to a minimum.
2. During Your Procedure
- All dental care providers will wear a lab coat, face shield or protective eyewear, mask and gloves during your treatment.
- You will be asked to rinse your mouth with a 1% hydrogen peroxide solution before starting your procedure.
- If your dental treatment requires nitrous oxide, a disposable nasal hood will be used to administer the gas.
- Portable barriers will be installed between open bay dental chairs at applicable locations.
If the scheduled appointment is for your child, we kindly ask that you wait outside or in the waiting room while your child is being treated. This process helps to ensure the safety of our patients and staff. Our experienced pediatric dentists will be with your child every step of the way and you will be contacted as soon as the procedure is complete.
3. Departing After Your Appointment
- There is no need to revisit the front desk after your procedure. Your next appointment will be scheduled using the computer in the operatory room.
- Patient traffic will be directed using a one-way route within the practice. You will most likely be walked out in the opposite way of how you walked in to limit interaction.
If you have any questions, please feel free to contact the Absolute Dental team. We’re happy to go over the process so you know exactly what to expect during your visit with us.
Welcome Back to Absolute Dental!
With your safety as our priority at this time, we thank you for being patient and understanding with these necessary changes to our practice. We look forward to partnering with you and your family on your dental health and hope to see you soon.
To make an appointment, please contact our team or fill out our appointment request form today!
Frequently Asked Questions
How early should I arrive for my appointment?
We recommend arriving 10 minutes prior to your appointment time.
What type of PPE will the dentist use?
All dentists and dental assistants will be wearing N95/KN95 face masks. Direct care providers will also wear scrubs, a lab coat, a face shield or protective eyewear, and gloves during your treatment. All other staff members are required to wear a surgical face mask and gloves and practice proper sanitization protocols regularly.
How often will the office and equipment be sanitized?
Absolute Dental is strictly enforcing sanitization practices every 30 minutes with no exceptions. This involves wiping down all surfaces and common areas, including countertops, patient chairs (not in use), doorknobs, phones, computers, and computer accessories, with a high-grade disinfectant.
Can I stay with my child during their dental procedure?
During this time, we kindly ask that you wait outside or in the waiting room while your child is being treated. This process helps to ensure the safety of our patients and staff. Our pediatric dentists or orthodontists will be with your child every step of the way. You will be contacted as soon as the procedure is complete. This may change as restrictions are lifted in the future, but we must adhere to these guidelines at this time.
How are payments handled during this time?
If there is a copay or payment due, we can collect payment at the time of your appointment in compliance with safety protocols. We will always do our best to limit as much in-person contact as possible and follow strict sanitation guidelines.