Team Member FAQ  

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Can I use my PTO?
It will be paid out in your last check.

Have I been temporarily laid off?

Have I been terminated
No, we simply have no available hours for you to work at this time.  Once the ADA /NDB remove the restriction, we will restore hours.

Can I file for unemployment?

Yes, you have been temporarily laid-off and you may qualify for unemployment benefits.

Unemployment Benefits

How do I file a claim for unemployment insurance benefits?

Online filing is available at the unemployment insurance benefit office’s claimant self-service portal.

Staff-assisted filing is available by phone from 8 a.m. to 5 p.m., however, due to the Coronavirus crisis, hours may be extended.

Northern Nevada:   Tel (775) 684-0350   Fax  (775) 684-0338
Southern Nevada:   Tel (702) 486-0350  Fax  (702) 486-7987
Rural Areas and Out of State Callers:  Tel (888) 890-8211  Toll Free

The department encourages people to file online because callers “may experience wait times when calling.”

Are our benefits still going to be active during the time we are closed?
Yes.  If you have been laid off, your benefits are still in force through March 31st.

Are we going to be compensated for all or partial hours we lost during this time?
We are still working to understand the duration of the outage and what government programs will be available.

Will I get back to my normal schedule after this situation resolves?
At this point, we cannot speculate on duration and/or the quality of the schedules, once it subsides.  Nonetheless, it’s our full intention to keep filling schedules once we resume operations and get back to normal as soon as possible.

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